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Terms and Conditions of Hire

These Terms and Conditions (“Terms”) form a legally binding agreement between 360.uk.com (“the Company,” “we,” or “us”) and the party hiring the services (“the Hirer,” “you,” or “your”). By making a booking with 360.uk.com, the Hirer agrees to be bound by these Terms.

1. Booking, Payment, and General Requirements

  • The Hirer is responsible for providing accurate event and contact details at the time of booking.
  • A non-refundable booking fee of £50 is required to secure the booking. This fee will be deducted from the final invoice amount.
  • When paying BACS ensure the correct payment reference number as shown at the bottom of your invoice is used to ensure the invoice payment is recorded and updated to show the correct outstanding amount.
  • No booking shall be deemed confirmed until the booking fee has been received by the Company, with confirmation from the sender.
  • The outstanding balance must be paid in full no later than 14 days before the event date. Failure to pay the balance by this deadline may result in cancellation of the booking without refund.
  • The Hirer must ensure access to a direct mains power socket is available for the duration of the event. Use of extension leads, power reels, or adapters is prohibited.
  • A minimum clear working area of 8 feet diameter must be provided for equipment setup and operation.
  • If the event venue is not on the ground floor, lift access must be provided. There are no exceptions.
  • The Hirer must ensure a suitable unobstructed parking spot is available near the venue for loading and unloading of equipment.
  • The Company reserves the right to cancel the booking without refund if venue access, power, space requirements, lift access, or parking arrangements are not met.
  • Staff assigned to the booking may be male or female at the Company’s discretion.
  • 360.uk.com supports a community apprenticeship scheme providing training in event setup, business operations, and photo/video media for individuals aged 11 and upwards. Apprentices may be present for the full duration of your event and act as valuable members of the event team.

2. Setup, Access, and Venue Responsibility

  • The Hirer shall ensure access to the venue at least 1 hour before the event start time for setup and permit 30 minutes after the event for equipment dismantling and packing.
  • The Hirer is solely responsible for all communications and arrangements with the venue. The Company shall not be held liable for any issues caused by the venue or venue staff.
  • The Hirer must communicate any DJ music cessation instructions directly to the venue; the Company accepts no liability for failure of this to be acted upon.
  • Bookings are non-transferable. Any requested changes to date or venue may incur additional charges and are subject to availability.
  • Site visits to assess setup requirements at North East venues are available for a charge of £50.
  • Any disputes or complaints raised after the conclusion of the event will be considered null and void.

3. Damages and Conduct

  • The Hirer is responsible for any damages caused to equipment or the removal of props during the event. All damages will be reported immediately to the Hirer.
  • Charges for damages or removal of props are payable within 30 days of the event date.
  • Any damage to equipment will result in immediate termination of the hire, without refund.
  • Poor conduct or inappropriate behaviour towards the DJ or Company staff will not be tolerated and may result in immediate termination of the hire without refund.

4. Delays, Force Majeure, and Liability

  • The Company shall not be liable for any loss, refund, or compensation resulting from delays, non-performance, or cancellation caused by Force Majeure events, including but not limited to acts of God, fire, flood, storm, war, terrorism, governmental restrictions, strikes, pandemics or other events outside the Company’s reasonable control.
  • In the event of a Force Majeure occurrence, the Company may cancel or reschedule the booking without liability.
  • The Company shall not be liable for delays or failure to perform caused by venue access issues or third-party intervention beyond its control.
  • Where delays result solely from company error, the full agreed hire duration will be honoured.
  • The Company’s total liability, whether in contract, tort (including negligence), or otherwise shall be limited to the amount paid by the Hirer as stated in the invoice. The Company excludes liability for consequential, indirect, or special losses.
  • The Hirer acknowledges that the Company is not liable for any accidents, injuries, or damages sustained by guests due to walking into equipment, jumping on or off booths, intoxication, or failing to follow provided instructions.

5. DJ Hire: Playlists, Requests & Discretion

  • The Company strives to meet the Hirer’s musical preferences and will reasonably accommodate requests made in advance.
  • The DJ operating at the event maintains full artistic discretion in music selection and track order to preserve event flow and atmosphere.
  • Not all requests may be fulfilled, and the DJ’s judgment is final.

6. Equipment Hire and Service Concerns

  • Equipment supplied may be substituted, altered, or varied without notice, to maintain safety or service quality. Marketing images are illustrative only and not guarantees of specific equipment.
  • All issues must be reported immediately during the event. Complaints made post-event will not be considered.
  • The Company maintains a no-refund policy for dissatisfaction claims based on perceived value or discrepancies with marketing materials.
  • No refunds are provided for cancellations within 30 days of the event unless cancelled by the Company.

7. Photo and Video Booth Terms

  • Images are provided “as is,” with quality subject to internal booth lighting and conditions; this service does not replicate professional photography.
  • Each visit to the photo booth allows for one print; unlimited visits during hire are permitted.
  • Video access for 360 booths may be provided to guests via Airdrop/QR code at the Company’s discretion and device compatibility basis.
  • The Hirer receives all videos via a link within 7 days post-event. Galleries remain accessible for up to 90 days thereafter.
  • No photo or video editing or retouching is undertaken; media is delivered as captured.
  • Use of backgrounds and digital overlays is at the Company’s sole discretion.

8. Guest Conduct and Right of Refusal

  • The Hirer is responsible for the conduct of their guests. The Company reserves the right to refuse service or access to any guest for any reason.
  • Unacceptable behaviour or language will result in immediate booking termination without refund.

9. Communications and Agreement Priority

  • Verbal or written communications (including WhatsApp, email, SMS, or other media) do not override these Terms. Only terms expressly stated on the invoice and in this agreement are binding.

10. Changes to Terms

  • The Company reserves the right to update or modify these Terms and Conditions at any time. The most current version will always be available on our website at https://360.uk.com/termsofhire. It is the Hirer’s responsibility to review the Terms regularly.

11. Public Liability

  • The Company holds Public Liability Insurance with coverage up to £10 Million, available to the Hirer upon request.

12. Acceptance

  • By confirming a booking with 360.uk.com, the Hirer confirms they have read, understood, and accept these Terms and Conditions, including any other terms referenced at https://360.uk.com/termsofhire.